iHerb is a US company serving customers worldwide since 1996 and ships to over 180 different countries! All iHerb orders are shipped directly from our warehouses in the US located in California, Kentucky, Illinois, Pennsylvania, one in South Korea, and one in Hong Kong. Please see below information about the country selected.
General Information
Please check with your local customs office to see if you can import the items, and if any additional licenses or permits are needed.
Customs Information
Due to Taiwan customs regulations, customers who import a shipment exceeding the total value of NTD 2,000 is subject to duties and taxes. If the customer imports more than 6 shipments, each under the total value of NTD 2,000, within a six-month period from January to June and July to December, the 7th shipment and onwards will be subject to duties and taxes. This order count applies to all shipments regardless of the retailer. Only your local customs agency tracks your imported shipments and has this information. iHerb will confirm which shipments are not subject to duties and taxes with your customs agency and will refund any duties and taxes within 5 business days after delivery. Please note that national holidays may delay the refund timeline.
Placing multiple orders within a short period of time can cause customs clearance and order release delays.
Dutiable and taxable order value is determined by the sum of the subtotal and shipping fee. VAT is a standard 5%. Custom duties vary depending on the product. For example, supplements are subject to a duty rate of 30%.
For information about customs, import duties, etc., visit: Customs Administration
Per Taiwan Customs’ regulations, food and supplements have to go through formal (G1) clearance. Customers importing goods for personal-use purposes must submit a Copy of Identification Card and Letter of Authorization for customs clearance purposes. Failure to submit accurate documents requested by the Taiwan Customs may result in the order being declined or the shipment being delayed or returned, and compromise iHerb’s ability to refund your order. Click to learn more about the document upload process.
Please note that failure to submit accurate documents requested by Taiwan Customs may result in the order being declined or the shipment being delayed or returned, which may compromise iHerb’s ability to refund your order.
Taiwan Customs may charge consignees a detention fee of NT$200 per day if the required documents are not submitted within 15 days of the parcel arriving in Taiwan (max detention fee is NT$4,000 per parcel). Please note, iHerb will not be liable for packages held or confiscated by Customs.
Shipping
DDP (Delivered Duties Paid) service is now available for shipments to Taiwan. All duties and taxes are pre-collected at checkout to expedite Customs Clearance; no further payments are required at the time of delivery.
All iHerb orders are shipped out from our US warehouses to your country by Air Freight.
The Estimated Delivery window provided by iHerb reflects most standard deliveries. However, some orders may occasionally be subject to longer transit time caused by air freight delay, Customs hold, or any other unforeseen complications outside of iHerb’s control.
| Service Name | Order limit | Storage Period (only applicable to pickup service) | Tracking | Contact Info |
|---|---|---|---|---|
| Global Air with Tracking | Max 13 lbs (6 kg) | N/A | Full tracking available | YD Air Express Customer Service (ACS)
Tel: 02-77307700 Email: [email protected] |
| FamilyMart Pickup | Max 11 lbs (5 kg) | 7 days Please notes: FamilyMart Pickup requires ID for verification. The name on the ID or passport must match the package label. If you do not provide matching documents, pick up will not be available. |
Full tracking available | YD Air Express Customer Service (ACS)
Tel: 02-77307700 Email: [email protected] |
| DHL Express | Max 13 lbs (6 kg) | N/A | Full tracking available | DHL Express Customer Service - 0800-769-888 |
Restrictions
At iHerb, we respect the rules and regulations of Taiwan government and do our best to block Customs prohibited products from our site. However, please be aware, the following substances are not allowed to be imported into Taiwan: products containing hemp, poppy seeds; consumable pet products.
The quantity per item can not exceed 12, total item count per order can not exceed 36.
Contact Us
Click here to get connected with iHerb's customer service.
